FAQ

Default solution folder, feel free to edit or delete it.

What is a request/ticket?
When you sign up you will create an account on our support portal. When you fill out the support request a ticket is created. The ticket is how we communica...
Fri, 15 Nov, 2019 at 2:47 PM
How long will it take you to fix/work on my site?
Our goal is to complete most requests we receive the same day or worse case next. We offer a 24 hour guarantee which means that if we have not completed y...
Tue, 21 Jun, 2016 at 9:59 PM
What if I have a one time request and do not need on going support?
Select the “One Timer” plan. You pay a one time fee and there will be no ongoing payments but you must submit your request within 10 days of signing up. ...
Tue, 21 Jun, 2016 at 10:32 PM
Do you provide hosting?
No, but our sister company ROI4My.com has a full range of hosting services. You can check their plans out here:  http://roi4my.com/services/website-hosting/
Tue, 21 Jun, 2016 at 10:34 PM
Do you offer an affiliate or reseller program?
Not at this time but maybe in the future! Check back from time to time.
Tue, 21 Jun, 2016 at 10:54 PM
Am I locked into a contract?
No. Our service is month to month. We will work hard to keep you coming back each month, but you can cancel anytime if you are not satisfied. Please let us ...
Tue, 21 Jun, 2016 at 10:58 PM
Which payment methods do you accept?
We accept all major credit cards including MasterCard, Visa, Discover, and American Express. You can also pay with PayPal.  If you want to pay with PayPal f...
Fri, 21 Apr, 2017 at 12:52 PM
Is there any discount for requesting help with more than one site?
Yes! See our current plans for details and contact us directly if you have any special requests or situations you would like us to consider.
Tue, 21 Jun, 2016 at 11:06 PM
How many support requests can I submit each month?
Please check your plan for details. But in most cases there is no limit to how many support requests you can make in one month. If you need something out...
Wed, 22 Jun, 2016 at 10:29 PM
What happens if you break my site?
If something we did breaks your site we fix it! It doesn’t matter how long it takes or at what cost. But, rest assured we take precautions to prevent that ...
Tue, 21 Jun, 2016 at 11:12 PM